PakarCuci Privacy Policy – Your Personal Data Protection

Introduction

Pakarcuci takes the responsibility of protecting your personal data seriously. This Privacy Policy is provided to clearly and transparently explain how we collect, process, store, and protect the information you share with us when using our online betting platform.

We understand that trust is the foundation of our relationship with every member. We are therefore committed to ensuring that every piece of information you share with us is handled with the utmost care, in accordance with applicable data protection laws and regulations.

Information We Collect

During the registration process and use of the PakarCuci platform, we may collect various types of personal information, including:

• Identity Information: Full name, date of birth, identification number (MyKad or passport), and a selfie for KYC verification purposes.
• Contact Information: Email address, mobile number, and current residential address.
• Financial Information: Bank account number, bank name, and transaction details for deposits and withdrawals, used to process your payments securely.
• Technical Information: IP address, device type, operating system, browser version, and app usage data for security and service improvement purposes.
• Gaming Data: Betting history, win records, and account activity logs used for internal audit and customer support purposes.

How We Use Your Information

Every piece of information we collect has a clear and legitimate purpose. pakarcuci uses your data for the following:

• Verifying your identity and protecting your account from unauthorized access.
• To process deposit and withdrawal transactions quickly and securely.
• To comply with applicable legal requirements and financial regulatory obligations.
• Detecting and preventing fraud, money laundering, and suspicious activity.
• Providing effective customer support whenever you need assistance.
• Sending you the latest updates on promotions, bonuses, and platform news — only if you have opted in to receive them.
• Enhancing platform performance and tailoring the user experience based on usage patterns.

Sharing Information With Third Parties

Pakarcuci does not disclose members' personal data to third parties except in the following circumstances, where consent has been obtained or disclosure is required by law:

• Payment Processors: Trusted payment partners who facilitate your deposit and withdrawal transactions. They only receive the information necessary to process those payments.
• Identity Verification Services: A registered and regulated third-party KYC platform, used solely to verify your identity documents.
• Statutory Authorities: When required by Malaysian law, a court order, or a valid request from a law enforcement agency.
• Technical Infrastructure Providers: Hosting and cybersecurity companies that help us operate the platform securely, bound by strict confidentiality agreements.

In all of the above situations, we ensure that third parties adhere to the same data protection standards as we do.

Cookie Usage

Pakarcuci uses cookies to enhance your browsing experience on our platform. Cookies are small text files stored on your device that help us recognize you on your next visit.

The types of cookies we use include:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymized data on how you use our website to help us improve the overall user experience.
• Functional Cookies: Remembering your preferences such as language and display settings so you don't have to reconfigure them every time.
• Marketing Cookies: Used only with your consent, to allow us to display promotions relevant to your interests.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

Data Retention Period

We retain your personal data for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, data will be retained for the minimum period required under Malaysian law for financial records and audit purposes, before being securely deleted.

Financial transaction data is retained for a minimum of 7 years in accordance with applicable financial regulations. Gaming activity data is retained for 3 years for dispute resolution and audit purposes.

Your Rights as a User

As a pakarcuci member, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: If any information is inaccurate or out of date, you have the right to request an immediate correction.
• Right to Erasure: In certain circumstances, you may request that your personal data be deleted from our systems.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Restrict Processing: You may request that we restrict how we use your data in certain circumstances.

To exercise any of the rights above, please contact our support team through the available channels on the platform. We will handle your request within 7 business days.

Data Security

Pakarcuci continuously invests in the latest security technologies and procedures to keep your data protected. Our security measures include data encryption in transit and at rest, intrusion detection systems, 24-hour account activity monitoring, regular security audits by independent experts, and cybersecurity awareness training for all our staff.

While we take all reasonable precautions, no system can be guaranteed 100% secure. In the event of any security incident affecting your data, we will notify you within the timeframe required by law and take immediate action to minimize any impact.

Changes to This Privacy Policy

Pakarcuci reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or new legal requirements. Whenever we make material changes, we will display a clear notice on the platform's home page and update the "Last Updated" date at the top of this page.

We encourage you to review this page periodically so you are always aware of how we protect your information. Continued use of our platform after any changes are published will be considered your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our dedicated data protection team is ready to assist you. You can reach us via the live support function available within the PakarCuci platform. We are committed to responding to every enquiry within 2 business days.